Adream Rokka
Certified in AZ-900 and CompTIA Network+, I provide dependable IT support, streamline network operations, and ensure secure, user-focused solutions across cloud and local environments.
ABOUT ME
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Hey! My name is Adream Rokka, and I’m a recent Computer Systems Technician graduate from Seneca Polytechnic with a 4.0 GPA. I’m passionate about IT support, networking, and cloud systems, and I hold certifications in AZ-900 and CompTIA Network+. I’m currently looking for full-time opportunities in technical support, helpdesk, or network administration.
INTRODUCTION
Student/ ITS Student Lab Monitor & Hyflex Ambassador
Technical Support Intern
Technical Analyst
Issued: May 2025
Issued: June 2025
Issued: April 2025
WORK EXPERIENCE
WHAT I HAVE DONE SO FAR ?
Delivered front-line technical support via email, chat, and phone.
Diagnosed and resolved hardware/software issues to improve uptime.
Maintained ticket logs and created internal documentation for future support.
Participated in software testing and usability feedback cycles.
Assisted with onboarding setups, system maintenance, and content updates.
Technical Support Intern
Aug 2024 - Apr 2025
Toronto, Ontario
ITS Student Lab Monitor & HyFlex Ambassador
Jan 2024 - Aug 2024
North York, Ontario
Ensured readiness of labs and HyFlex classrooms before each session.
Resolved technical issues on-site and supported hybrid instruction.
Logged incidents via ITS app and escalated complex problems.
Collaborated with IT/AV teams for seamless hybrid learning delivery.
Feb 2022 - Jul 2023
Technical Analyst
Kathmandu, Nepal
Managed user access via AD and Azure AD, reducing onboarding time by 40%.
Delivered Tier 2/3 technical support and automated tasks with PowerShell.
Supported policy enforcement and compliance during audits.
Enforced encryption standards and led user training on device security.
My Tech Stack
Following projects showcases my skills and experience through real-world examples of my work. Each project is briefly described with links to code repositories and live demos in it. It reflects my ability to solve complex problems, work with different technologies, and manage projects effectively.
Real-Time Cyber Threat Monitoring System
Built and deployed a real-time network threat monitoring system using AI-powered analysis and containerized microservices. Visualized anomalies and risk detection via live dashboard.
MY WORK
Azure-Based Cloud Backup for Remote Teams
Designed a secure backup and restore solution for remote employees. Integrated automated policies, secure connectivity, and disaster recovery using Azure tools.
Nextcloud File Sharing Server with Proxmox & Ubuntu
Deployed a containerized Ubuntu VM via Proxmox running Samba and Nextcloud for secure, remote file collaboration.
Integrated an external SSD using passthrough for high-performance storage and data isolation.
Separated OS and storage disks for redundancy and recovery protection. Enabled cross-platform drive mapping for Windows and mobile access, improving collaboration, uptime, and backup reliability.
Adding More Projects Soon. :)
PROJECTS
WHAT I ENJOY
MORE ABOUT ME
'' Music Is My Fuel
Linkin Park and Porcupine Tree aren’t just bands — they’re my everyday soundtrack and creative fuel. I sing and play bass, and music helps me focus, reset, and stay inspired. Whether I’m deep into code or just clearing my head, they’re always playing.
'' COYS – Tottenham Till I Die
I’m a lifelong supporter of Tottenham Hotspur — it’s Come On You Spurs all the way. Football keeps me sharp, humble, and passionate. Win or lose, Spurs remind me to keep pushing, just like in tech.
'' Debugging Is My Flow State
I love the challenge of debugging. Breaking things down, isolating the issue, and fixing it step by step gives me a real sense of clarity and control. It’s problem-solving at its purest — and where I feel most locked in.
