Adream Rokka
Certified in AZ-900 and CompTIA Network+, I provide dependable IT support, streamline network operations, and ensure secure, user-focused solutions across cloud and local environments.
ABOUT ME
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Hey! My name is Adream Rokka, and I’m a recent Computer Systems Technician graduate from Seneca Polytechnic with a 4.0 GPA. I’m passionate about IT support, networking, and cloud systems, and I hold certifications in AZ-900 and CompTIA Network+. I’m currently looking for full-time opportunities in technical support, helpdesk, or network administration.
INTRODUCTION
Student/ Lab Support Technician - ITS
Technical Support Specialist
Technical Analyst
Issued: May 2025
Issued: June 2025
Issued: April 2025
End User Technical Support Specialist
WORK EXPERIENCE
WHAT I HAVE DONE SO FAR ?
Delivered Tier 1–2 support for Windows, Microsoft 365, and Active Directory (user provisioning, OU configuration, GPO policies), ensuring smooth onboarding and access control.
Collaborated with developers on application deployments using Visual Studio and Git, integrating APIs and SQL
queries to resolve reporting discrepancies.
Assisted in hybrid server maintenance (on-prem + AWS), troubleshooting connectivity and performance issues
while documenting fixes for long-term stability.
Authored technical documentation, onboarding guides, and knowledge base articles that cut repeat tickets by 20%
and reduced training time for new hires.
Technical Support Specialist
Jul 2024 - Sep 2025
Toronto, Ontario
Lab Support Technician - ITS
Aug 2023 - May 2024
North York, Ontario
Monitored classroom and lab systems (Windows/macOS), applying proactive patching and upgrades to prevent
disruptions during academic sessions.
Resolved technical incidents via ServiceNow, escalating complex infrastructure cases while maintaining SLA
compliance.
Assisted faculty and students with system/application use, providing training sessions and quick-start guides to
enhance adoption.
Maintained documentation in Confluence and OneNote for recurring issues, contributing to knowledge sharing and
reduced troubleshooting time.
Mar 2022 - Jul 2023
Technical Analyst
Kathmandu, Nepal
Managed Active Directory, VPN access, and group policies for distributed teams, ensuring secure authentication
and role-based access control.
Conducted SQL-based data validations and debugging to troubleshoot integration issues between internal
applications and reporting tools.
Supported system upgrades and patching for Windows Server, coordinating with vendors and internal IT teams
to minimize downtime.
Automated repetitive tasks using PowerShell scripts, streamlining user account creation and daily system
checks.
My Tech Stack
Oct 2025 - Present
End UserTechnical Support Specialist
Toronto, Ontario
Completed 3,500+ Vista Cloud POS, Kiosk, and Kitchen Screen pre-installations across national theatre sites, validating configurations and ensuring full cloud migration readiness for the Vista Cloud modernization initiative.
Executed large-scale Kiosk & POS device modernization across theatres by upgrading legacy Windows 7 systems to Windows 10, ensuring OS security compliance, Vista Cloud compatibility, and long-term platform stability.
Provided Level-3 troubleshooting across POS, kiosk, ticketing, scanner, and peripheral systems by reviewing logs, performing root-cause analysis, validating deployments, and coordinating with vendors to resolve hybrid cloud/on-prem integration issues.
Following projects showcases my skills and experience through real-world examples of my work. Each project is briefly described with links to code repositories and live demos in it. It reflects my ability to solve complex problems, work with different technologies, and manage projects effectively.
Real-Time Cyber Threat Monitoring System
Built and deployed a real-time network threat monitoring system using AI-powered analysis and containerized microservices. Visualized anomalies and risk detection via live dashboard.
MY WORK
Azure-Based Cloud Backup for Remote Teams
Designed a secure backup and restore solution for remote employees. Integrated automated policies, secure connectivity, and disaster recovery using Azure tools.
Nextcloud File Sharing Server with Proxmox & Ubuntu
Deployed a containerized Ubuntu VM via Proxmox running Samba and Nextcloud for secure, remote file collaboration.
Integrated an external SSD using passthrough for high-performance storage and data isolation.
Separated OS and storage disks for redundancy and recovery protection. Enabled cross-platform drive mapping for Windows and mobile access, improving collaboration, uptime, and backup reliability.
Adding More Projects Soon. :)
PROJECTS
WHAT I ENJOY
MORE ABOUT ME
'' Music Is My Fuel
Linkin Park and Porcupine Tree aren’t just bands — they’re my everyday soundtrack and creative fuel. I sing and play bass, and music helps me focus, reset, and stay inspired. Whether I’m deep into code or just clearing my head, they’re always playing.
'' COYS – Tottenham Till I Die
I’m a lifelong supporter of Tottenham Hotspur — it’s Come On You Spurs all the way. Football keeps me sharp, humble, and passionate. Win or lose, Spurs remind me to keep pushing, just like in tech.
'' Debugging Is My Flow State
I love the challenge of debugging. Breaking things down, isolating the issue, and fixing it step by step gives me a real sense of clarity and control. It’s problem-solving at its purest — and where I feel most locked in.
